Support

Have a question, found a bug, or want to share feedback? [email protected]

We typically reply within two business days.

Common questions

How do I delete my account?

Settings → Account → Delete Account. Deletion is immediate and irreversible. Personal data is purged within 30 days. See the Privacy Policy for the detail.
How do subscriptions and refunds work?

PawM8 Gold is processed through Apple. Manage or cancel anytime in your Apple ID settings — we cannot cancel on your behalf. Refunds follow Apple's refund policy.
Someone is making me uncomfortable. What do I do?

Use the in-app report button in any chat or profile. Reports are reviewed and we take action up to and including permanent bans. You can also block users in Settings → Blocked Users.
I forgot my password.

On the sign-in screen tap "Forgot password" — we'll email a reset link.
I want to give feedback.

Email us at the address below. We read every message and reply when a reply is useful.